ma71's Privacy Policy

1 Introduction and Scope

ma71 is a trusted online gaming and betting platform in Bangladesh. We believe your personal privacy is a fundamental right, and it is our responsibility to keep your information completely safe while you use our services.

This privacy policy ("Policy") applies to the ma71 platform's website, mobile version, and all related services. When you register, log in, or use any of our services, you agree to the terms of this policy.

Please read this policy carefully. If you have any questions, contact our support team.

2 What Information We Collect

ma71 collects certain necessary information in order to provide its services. This information comes from two main sources: (a) what you provide directly, and (b) information collected automatically while you use the platform.

2.1 Information You Provide

2.2 Automatically Collected Information

When you use the ma71 platform, our system may automatically record the following information:

• IP address and device type
• Browser and operating system information
• Session duration and activity logs
• Data collected through cookies and similar tracking technologies
• Gaming history and betting patterns
• Navigation behavior on the platform

3 Purpose of Using Information

ma71 uses collected information only for the lawful and transparent purposes listed below. We never use your information unfairly or for the purpose of selling it to third parties.

3.1 Account Management

Your information is needed to complete your registration, verify your account, and confirm your identity at each login. This ensures the security of your account.

3.2 Financial Transaction Processing

Financial information is used to successfully process deposits and withdrawals and to prevent fraud. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.

3.3 Customer Support

Our 24/7 Bengali live chat support team may view your information to resolve your issues. This helps ensure fast and effective service.

3.4 Responsible Gaming

Age verification (21+) is carried out and users' playing patterns are monitored under the responsible gaming program to help protect them.

3.5 Legal Compliance

Information is retained and provided as required to comply with applicable laws and regulations and in response to lawful requests from regulatory authorities.

3.6 Platform Improvement

Aggregate data is used for analytical purposes to improve the user experience and introduce new features.

4 Sharing Information with Third Parties

ma71 does not sell your personal information or transfer it to third parties for commercial purposes. However, certain information may be shared in the limited circumstances listed below:

• Payment processors: Only the necessary transaction-related information is shared with the relevant financial institutions for processing bKash, Nagad, Rocket, and bank transfers.
• Game providers: Game providers contracted with us, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, may access limited information to deliver their technical services.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a legal authority.
• Fraud prevention: Information may be shared with relevant authorities as needed to prevent money laundering and fraud.

Outside of the above cases, we do not share your personal information with any third party without your explicit written consent.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the ma71 website. Cookies are small text files stored in your browser that help improve your experience on the platform.

5.1 Essential Cookies

These cookies are essential for the core functions of the platform. They are required to maintain login sessions, perform security checks, and process payments. Disabling these cookies may prevent the platform from working properly.

5.2 Analytical Cookies

Analytical cookies are used to monitor platform performance and improve the user experience. This information is analyzed in aggregate (anonymized) form.

5.3 Managing Cookies

You can manage cookies from your browser settings. However, disabling essential cookies may make some services unavailable.

6 Data Security Measures

ma71 applies industry-standard technical and administrative measures to keep your information secure.

Please keep in mind that 100% security on the internet cannot be guaranteed. Use a strong password for your account and do not share it with anyone.

7 Data Retention Period

ma71 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For as long as the account is active, and after closure for the period required by applicable law.
• Transaction records: Retained for the long term in accordance with financial regulations.
• Cookie and session data: Session cookies are deleted when the browser is closed; persistent cookies expire according to their set time limit.
• Support communication history: Retained for a limited period for the purpose of service improvement and dispute resolution.

Once the required period has ended, information is securely deleted or anonymized.

8 Your Rights and Controls

As a user of the ma71 platform, you have the following rights over your personal information:

8.1 Right to Access

You may request to know what information we hold about you. This request can be made through the support team.

8.2 Right to Correction

If any of your information is incorrect, you may request a correction. This can be done through account settings or via support.

8.3 Right to Request Deletion

After closing your account, and subject to applicable legal obligations, you may request that your information be deleted.

8.4 Right to Object to Processing

You may object to the use of your information for certain purposes, particularly for marketing communications.

8.5 Right to Close Your Account

You may request to close your ma71 account at any time. However, if there are pending transactions or legal obligations, the account will be closed after those are resolved.

To exercise any of the above rights, please contact our support team. We are committed to responding within a maximum of 30 business days.

9 Protection of Minors

ma71 is for users aged 21 and over only. We do not knowingly collect any information from minors (under 21). Age verification during registration is mandatory.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the relevant account. If you have any information about this, please contact us.

10 Changes to the Privacy Policy

ma71 reserves the right to update or modify this privacy policy as needed. For significant changes:

• Registered users will be notified by email or through a notification on the platform.
• The effective date of the revised policy will be stated at the top of the page in the "Last Updated" section.
• Continued use of the platform after changes have been made will be considered your acceptance of the new policy.

If you object to a change in the policy, you have the right to stop using your account and, if needed, to request that your account be closed.

11 Contact and Complaints

If you have any questions, objections, or requests regarding your information in relation to this privacy policy, please contact us:

• 24/7 Live Chat: Bengali-language live chat support is available directly on the platform.
• Email: [email protected]

For privacy-related complaints, we will provide an initial response within 7 business days of receipt and will aim to reach a full resolution within a maximum of 30 business days.